Your shopping cart is empty!
You may check the status of your order in your account dashboard. If your payment did not go through, your order will be automatically cancelled.
Once your product is dispatched, generally the courier takes 2-4 working days to reach you. For East Malaysia, it may take between 3-5 working days.
Check the status of your order by following these steps:
Your payment has not yet been received. If you are using ATM/bank transfer, kindly email us your payment slip and we will process your order accordingly.
Your payment has not yet been received. If you are using online banking, kindly wait a few minutes for the payment gateway to process your payment. Contact us for assistance if the problem persists.
The order has been cancelled by you or by our system when no payment has been detected.
Your order has been received and we are in the midst of preparing your order.
Your order has been picked up by our courier service and you should receive your tracking details via email, kindly check your email inbox.
Your order has been been collected by you or a person on your behalf.
You will receive an email confirmation from Imaan Kids. All relevant details of your order are in this email.
Kindly contact us and our customer service representative will assist you.
Yes, you can. Contact us immedately so that we don’t process your order. If it’s too late to cancel your order, kindly return the items and you will be reimbursed in the form of store credit.
However, do note that there will be administrative charge from the local payment gateway.
If you've made an order and have yet to make payment, you will receive a payment reminder email. If payment is not received within 1 hour, your order will automatically be cancelled.
Go into your account page. Under “my order”, view the cancelled order and click “reorder”. Do contact us if you require assistance.
You will need to make a separate order altogether or contact us for assistance.
FREE DELIVERY is available for orders above RM400 (after discounts) for West Malaysia.
East Malaysia and International orders are not entitled to free postage.
Postage is calculated based on volumetric weight and destination.
If your cart contains items with different delivery times such as normal items & pre-order items, we will deliver your order when all items are in-stock in a single delivery.
If you prefer to receive your normal items first, kindly contact us. An additional postage is required for the delivery of your PRE-ORDER items.
Yes we do. We ship worldwide, around the globe. If your country did not listed upon the checkout, kindly contact us at firstname.lastname@example.org for shipment charges before making your payment. We will advise you accordingly before you proceed to check out.
2-4 working days for delivery within Peninsular Malaysia. 5-8 days for delivery to Sabah and Sarawak.
Once your order has been processed and packed, we will email you a unique tracking number for you to keep tabs on the status of your parcel at all times. This tracking number is sent to your registered email address. Please check your Junk Mail in case it's there!
You can track your order by using your tracking number through the link given in sent email.
Do let us know immediately via email at email@example.com along with your order ID and we'll get it sorted out for you.
Opps! But not to worry! Send an email to firstname.lastname@example.org with your order ID and we'll have it shipped out to you ASAP!
If you are working, it would be advisable to ship to your office address because postal services like PosLaju operate between .
If no one is physically able to collect your parcel after two delivery attempts, your parcel will either be held at the nearest PosLaju branch or sent back to us.
For local deliveries, we are using Poslaju, Citylink and J&T Express services. You may check thier delivery rate upon checkout.