Your shopping cart is empty!
You may check the status of your order in your account dashboard. If your payment did not go through, your order will be automatically cancelled.
Once your product is dispatched, generally the courier takes 2-4 working days to reach you. For East Malaysia, it may take between 3-5 working days.
Check the status of your order by following these steps:
Your payment has not yet been received. If you are using ATM/bank transfer, kindly email us your payment slip and we will process your order accordingly.
Your payment has not yet been received. If you are using online banking, kindly wait a few minutes for the payment gateway to process your payment. Contact us for assistance if the problem persists.
The order has been cancelled by you or by our system when no payment has been detected.
Your order has been received and we are in the midst of preparing your order.
Your order has been picked up by our courier service and you should receive your tracking details via email, kindly check your email inbox.
Your order has been been collected by you or a person on your behalf.
You will receive an email confirmation from Applecrumby & Fish. All relevant details of your order are in this email.
Kindly contact us and our customer service representative will assist you.
Yes, you can. Contact us immedately so that we don’t process your order. If it’s too late to cancel your order, kindly return the items and you will be reimbursed in the form of store credit.
However, do note that there will be administrative charge from the local payment gateway.
If you've made an order and have yet to make payment, you will receive a payment reminder email. If payment is not received within 1 hour, your order will automatically be cancelled.
Go into your account page. Under “my order”, view the cancelled order and click “reorder”. Do contact us if you require assistance.
You will need to make a separate order altogether or contact us for assistance.