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FREE SHIPPING FOR ORDERS OVER RM400 (FOR WEST MALAYSIA ONLY)

FAQ

Returns

If for any damage or wrong delivery with the item you received, you may return it for a replacement under the below conditions:

(a) Return requests should be emailed to us within 7 days after your order was delivered to you.

(b) Items should be returned in unused condition and original packaging.

(c) When no damage issue is involved, the replacement shipping fees would be at the expense of the client. When return is motivated by a damage issue, we would replace the defective item at our cost, providing that our return procedure has been followed.

If the goods/products has been used or damaged by the customer, there will not be any refund.

For any return request motivated by a damage issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective.

Imaan Kids will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 - 14 days (or depend on stock availability) after the confirmation.

Contact us and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.
We will email you as soon as we receive and process your parcel.
We are terribly sorry for this mistake. Contact us and we will get this sorted for you immediately!
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